If you are not satisfied with your
FarInfraredGloves.com purchase, you may return it for a size
exchange, replacement or refund within 90 days from the order
date on your invoice.
EFFECTIVE February 1,
2007
A 15% administration, handling fee will be charged on all
refunds. There are no fees if you are exchanging for a different size or
model of glove.
When submitted, your request is sent to our returns department for approval.
When approved, you will be sent an email with a return authorization number.
If your return request is denied, you will be notified as to the reason and how to obtain further assistance. All decisions of the returns department are final.
Please follow these directions carefully and check all information before submitting.
2
You will need a copy of your
original invoice.
3
Please include all packaging
materials.
4
You are responsible for any return
shipping expense.
5
Include:
Your Full Name
Your Full Address
Your Phone Number
Your Order Number
Your Invoice Number
The Date of your order
Information about what you action you request
(example: need size Medium instead of Large)
6
Display the Return Authorization Number # you received via email prominently on the outside of the box to avoid delays to your
refund.
7
US
& INTERNATIONAL CUSTOMERS:
When using the US Postal Service Customs Declaration Green
or White Sticker form (supplied by your postal outlet) please include
the following:
Write "CANADIAN GOODS BEING RETURNED" in the
description box.
Customs Value = $0.00
8
Repack product and return by regular
parcel post (Do NOT return via UPS courier services) to:
FarInfraredGloves.com Attn: Returns Department
#128 – 7198 Vantage Way Delta, BC Canada V4G-1K7
Upon receipt of the
returned merchandise in good order in accordance with the above and within 90
days of original purchase date:
we will exchange the arthritis gloves for a different size or ...
will credit your Credit Card / PayPal account or ...
send
you a refund check or ...
apply the credit to your account here
with us that you may use towards future purchases.
The standard 15% restocking fee applies to refunds.
There is no restocking fee if you are exchanging the gloves for
a different size.
You are responsible for any shipping fees required for your
exchanged gloves. We will email you with the rates and service
options when we have received your package.
CLICK HERE to
request a Return Authorization Number.
The information provided on this website has not been evaluated by the Food and Drug
Administration and is not intended to diagnose, cure, or prevent any
disease.
